Videos received in FB Messenger will not autoplay on iPad as they do on iPhone.

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Level 1

7 points

Videos received in FB Messenger will not autoplay on iPad as they do on iPhone.

I have an iPad Pro and an iPhone XR. On my phone, any Facebook video sent to me in Messenger will automatically go to the FB post and start the video, however, when I try to open the same video sent to Messenger from FB on my iPad it takes me to FB and not the actual video post so I cannot ever get to the video on my iPad. Does anyone have any ideas as to what else I can do?

9-27-23

[Re-Titled by Moderator]

iPad Pro, 16

Posted on Sep 26, 2023 09:35 PM

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Answer 1

Grace2211

Community Specialist

Sep 30, 2023 01:03 PM in response to Susbaby

Hello Susbaby,

We'd like for you to with a few steps that may be able to assist you with getting Facebook Messenger working as expected on your iPad Pro:

1. "Close and reopen the app

Force the app to close. Then open the app to see if it works as expected.

2. Restart your device

Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.

3. Check for updates

To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.

4. Delete the app, then redownload it

Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed."

You can find more info here:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Take care.

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Videos received in FB Messenger will not autoplay on iPad as they do on iPhone.

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