Apple watch9 hermes ruckyhourse error

Lucky Horse's horse picture is not displayed on Apple Watch Series 9HERMES. Horseshoes and complications are visible. I tried always-on display and other color schemes, but nothing changed. I also initialized it, but nothing changed. What about your Apple Watch?

Posted on Sep 22, 2023 06:46 AM

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5 replies

Sep 26, 2023 12:56 PM in response to rinkai銀龍齋

Hey rinkai銀龍齋,


Do you experience this issue with other watchOS faces?


Try selecting a different watch face and then swap back to the Hermès one. Also, when you say you 'initialized' it, did you erase or reset the Apple Watch?


Let us know these additional details and we'll look into continued options to assist.


Cheers!

Sep 26, 2023 03:34 PM in response to K_Faith

I contacted Apple Support and reported it.

I was able to see what was going on with my Apple Watch using the IPHONE remote and camera remote.

I went to see a specialist.

"There is no information at this time."

"I don't really understand the specs or anything since it's a new OS."

That's what he said.


When it comes to specifications, it's a bit...

I called Hermès and asked.

According to the operator's sister,

She said, ``According to the information we have here,

When I lower my arm, the picture of a horse turns dark and I close my eyes.

When I raise my arm, the horse lights up and opens its eyes. is. ”

She said, ``There is no information that the horse picture will disappear and only the needle will remain.''

I immediately reported this to Apple Support. Isn't it in the specifications? and. . .

Buying the Hermès version means buying the dial picture and the bracelet, so I want it to be done properly.


If you are experiencing the same symptoms, please report it to Apple Support.

Sep 26, 2023 02:17 PM in response to DerekM87

thank you. His customer support also instructed him on how to do this. I've already tried it, but it doesn't improve at all. I've tried re-pairing, resetting, and everything else. I tried re-registering the watch face, but the display of the horse (Jumping Horse or Lucky Horse) is dark and only the needle is displayed. We also asked the Japanese community. To date, three other users have responded with similar symptoms.

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Apple watch9 hermes ruckyhourse error

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