MY iphone is disabled and I can't turn it off

I forgot my pass code number and my phone was disabled. I connected to Itunes and followed the instructions. My phone's software was updated by Itunes. I got the Apple logo then it went back to "Iphone is disabled" Connect to Itunes" screen. the phone will not turn off in order to repeat the procedure no matter how long I kept pressing the side button [it's an Iphone 6 plus]. How do I turn it off or is there another way to access my phone again.

iPhone 6, iOS 12

Posted on Sep 19, 2023 01:04 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2023 01:16 AM

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) you don’t need to have a computer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


1 reply
Question marked as Top-ranking reply

Sep 19, 2023 01:16 AM in response to YouFrankie

To unlock your iPhone, follow the steps described in the Apple article:

(< iOS 15.2) -> If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) you don’t need to have a computer -> If you see an iPhone or iPad unavailable message or Security Lockout screen

If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MY iphone is disabled and I can't turn it off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.