I can't access some websites on Safari

I cannot get onto certain websites ie Zoopla.co.uk as saying browser not supported. But my safari is up to date


[Re-Titled by Moderator]

iPad, iPadOS 16

Posted on Sep 15, 2023 04:37 AM

Reply
4 replies

Sep 16, 2023 07:37 AM in response to Samrao23

Hello Samrao23,


That isn’t a good sign.


Can you have a look at your logs, they can be found in: Settings > Privacy & Security > Analytics & Improvements > Analytics Data.


The following will likely be in the log titled with an app name than a process event log. If you do find any of these indicators, take a screenshot and post it in a reply, or copy and paste the log into the log attachment icon on the reply toolbar, it looks like a notepad and is next to the image upload button.


First, you are looking for an app log that has '.diskwrites' or '.wakeups' in the log name.


Next, open it up and you are looking in the header for the following, where the X's are will be a unique UUID number.

Beta Identifier:  XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX


Here is a better example:


{"app_name":"MobileSafari","timestamp":"2023-07-05 18:54:03.00 +1000","app_version":"16.5.1","slice_uuid":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX","build_version":"8615.2.9.10.4","bundleID":"com.apple.mobilesafari","duration_ms":"74144793","share_with_app_devs":0,"is_first_party":1,"bug_type":"145","os_version":"iPhone OS 16.5.1 (20F75)","roots_installed":0,"incident_id":"XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX","name":"MobileSafari"}
Date/Time:        2023-07-04 22:18:16.417 +1000
End time:         2023-07-05 18:54:01.210 +1000
OS Version:       iPhone OS 16.5.1 (Build 20F75)
Architecture:     arm64e
Report Version:   40
Incident Identifier: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX

Data Source:      Microstackshots
Shared Cache:     XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX slid base address 0x1******00, slide 0x7****00

Command:          MobileSafari
Path:             /Applications/MobileSafari.app/MobileSafari
Identifier:       com.apple.mobilesafari
Version:          16.5.1 (8615.2.9.10.4)
Is First Party:   Yes
Beta Identifier:  XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Resource Coalition ID: 447
Architecture:     arm64
PID:              1405



Next, you are looking in other app logs which simply have the app name and log date.


This is an example of what you are looking for, it will be not far from the start of the log:


  "coalitionName" : "com.spotify.client",
  "crashReporterKey" : "00dedd9ea0aa4ec0a49b3020bafd1ea4c4d66f49",
  "throttleTimeout" : 2147483647,
  "codeSigningID" : "com.spotify.client",
  "codeSigningTeamID" : "2FNC3A47ZF",
  "codeSigningFlags" : 570450689,
  "codeSigningValidationCategory" : 4,
  "codeSigningTrustLevel" : 0,


Finally, in the same log, scroll all the way to the bottom and look for anything similar to the following.


},
  "legacyInfo" : {
  "threadTriggered" : {
    "queue" : "com.apple.root.utility-qos"
  }
},
  "logWritingSignature" : "xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "xxxxxxxxxxxxxxxxxxxxxxxx",
      "factorPackIds" : {
        "SIRI_FIND_MY_CONFIGURATION_FILES" : "xxxxxxxxxxxxxxxxxxxxxxxx"
      },
      "deploymentId" : xxxxxxxxx
    },
    {
      "rolloutId" : "xxxxxxxxxxxxxxxxxxxxxxxx",
      "factorPackIds" : {
        "BIFROST_DEV_2" : "xxxxxxxxxxxxxxxxxxxxxxxx"
      },
      "deploymentId" : xxxxxxxxx
    }
  ],
  "experiments" : [
    {
      "treatmentId" : "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
      "experimentId" : "xxxxxxxxxxxxxxxxxxxxxxxx",
      "deploymentId" : xxxxxxxxx
    },
    {
      "treatmentId" : "xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
      "experimentId" : "xxxxxxxxxxxxxxxxxxxxxxxx",
      "deploymentId" : xxxxxxxxx
    }
  ]
}
}





Sep 16, 2023 11:30 AM in response to Samrao23

No, do not start looking in Analyticis. There is nothing there designed for end-user use. It's a rabbit hole that will make you needlessly paranoid and confused.


Instead, answer Allan Jones's questions. Another question. Does this happen on WiFi? Or cellular? Or both?


Also, you may want to try going to Settings>General>Transfer or Reset iPhone>Reset>Reset Network Settings.


[Edited by Moderator]

Sep 17, 2023 11:44 AM in response to Samrao23

Yeah, you should totally have a nosey in your logs. This is a regular occurrence for us. Here is one of my latest ones. And that time Zoom told me my Mac browser was too old and to update so I could use my computers video and microphone on the next meeting… (I was using Safari on my iPad).


I would have attached this screenshot using the image upload but the stealthy developer kids have blocked it in Safari.


[Edited by Moderator]



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I can't access some websites on Safari

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