Issues Updating OS system after factory reset

I factory reset my MacBook (early 2015 model) and it has reinstalled Yosemite. I want to get it back to High Sierra but I'm really struggling. It won't connect to the internet properly (white bar comes up), so I airdropped the High Sierra link page in the App Store to the old Mac from my new one. When I click "get" it asks me to put in my iCloud password. When I do, it just won't accept it.


I've even tried installing something in the middle e.g. Sierra from the apple website as a disk image but it says the software cannot be found


Any help would be much appreciated!


Thanks

MacBook Pro 13″, OS X 10.10

Posted on Sep 11, 2023 02:52 AM

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Posted on Sep 11, 2023 04:27 AM

Hi,

Try to make Mac OS High Sierra bootable USB memory installer and install from it which could works.

Create a bootable installer for macOS - Apple Support


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Issues Updating OS system after factory reset

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