You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I know there must be a simple solution but I cannot figure it out
iPhone 6 Plus, iOS 12
This reply was posted to help another iPhone user with similar issues. It sounds like this could be a problem with your carrier or carrier settings. If you have not already done so, you should check to see if there is an available update for carrier settings.
User level:
Level 10
230,049 points
A text message to a non-iOS user is an SMS. Sending a photo to a non-iOS user is MMS. To accomplish that by the iPhone, you need to have a supported plan from your cellular carrier, and you need to have cellular data turned on. Check with your carrier to ensure that you have a provision for SMS/MMS on your account.
SMS/MMS to a non-iOS device is handled through the carrier. If you continue to have problems, contact your carrier.They may need to fix the provisioning on your device.
Posted on Mar 5, 2018 12:57 PM
This reply was posted to help another iPhone user with similar issues. It sounds like this could be a problem with your carrier or carrier settings. If you have not already done so, you should check to see if there is an available update for carrier settings.
User level:
Level 10
230,049 points
A text message to a non-iOS user is an SMS. Sending a photo to a non-iOS user is MMS. To accomplish that by the iPhone, you need to have a supported plan from your cellular carrier, and you need to have cellular data turned on. Check with your carrier to ensure that you have a provision for SMS/MMS on your account.
SMS/MMS to a non-iOS device is handled through the carrier. If you continue to have problems, contact your carrier.They may need to fix the provisioning on your device.
Posted on Mar 5, 2018 12:57 PM
I was on the phone for an hour with our carrier, Spectrum, and they know it’s on their end but could not troubleshoot the problem.
In the past 4 or 5 months, I have not been able to send pictures to android users. I’ve read everything online and tried everything, I have an iPhone 13 and don’t understand why this is happening. I never had this problem with my old iPhone 6.
