I can not connect accu-chek instant with iphone 14 pro max

This is very interesting. I have an Accu-Chk Instant, Model 958, which I'm able to connect to MySugr using my Iphone 14 Max Pro without any problem. I accidentally damaged it (dropped it in water) and bought another one, model 972 and am unable to connect the 972 to my iPhone using MySugr. I wonder if the problem is model-specific. Does anyone have experience with other models?

Please use the mySugr App from the App Store.

Attempted this process over the past 2 days no success connecting to iPad -where it had previously been connected or my ph

using accu check guide, iPad Pro 12 3rd gen, iPhone X Pro

deleted previously installed mySugr app on both devices, shut down, restart

choose to connect to iPhone, download & installed mySugr again, signed in ect…

then in connections connect to only mySugr, follow prompt, pair devices enter code

all good.

transfer all data - all good

then connected to my health

all working fine..

attempting to pair via Bluetooth button doesn’t work, you need to connect with the software/app first

ps. I did contact support at Roche- no response

hope this helps

Linda

My iPhone 15 plus won’t connect with accucheck guide me

Accu-Chek is not an Apple Product. Contact the app developer for help with their product.