I have a Recovery Key in the form of a screenshot that I took on my phone and emailed to myself when I created the key. When I try to use it to log in, I get "Your recovery key is incorrect" when it absolutely is not incorrectly entered. It is clearly the same as the screenshotted numbers. How can this be resolved?
iPhone 14 Pro
The UI on the phone uppercases the input and separates the characters into groups of 4 - there are no hyphens. So far nobody at Apple can suggest a solution. I'm awaiting a callback from third level support.
The UI on the phone uppercases the input and separates the characters into groups of 4 - there are no hyphens. So far nobody at Apple can suggest a solution. I'm awaiting a callback from third level support.
Hello alastair152,
We'd be happy to provide you with some information. If you ever generated a new recovery key it would invalidate the previous one. You can learn how to generate a new one here: How to generate a recovery key - Apple Support
If you need more help signing into your Apple ID, we recommend that you reach out to Apple Support for more help: Get Support
Thanks.
Understood alastair152,
Per that prior article, it says "be sure to enter the complete recovery key including upper-case letters and hyphens". So just be sure that all of those are included. If issues persist, then we'd recommend that you contact Apple Support for additional assistance.
Cheers!
I can't sign in because the current recovery key is supposedly invalid. I can't generate a new recovery key because I'm not signed in. You see my dilemma?
Recovery Key doesn't work.
