Mac Mini M2 not responding to keyboard

My brand new Mac Mini m2 will often not respond to my keyboard when its asleep & must restart multiple times daily. The only option is to hold the power button until the unit shuts down. Usually after 2 complete shut down and re-starts the keyboard all of a sudden works again.


I thought it was my wireless Logitec keyboard (made for mac) and I tried a basic wired usb keyboard instead. The problem was the same. I also tried a 3rd keyboard, same problem. I don't know if my mac mini m2 is just a lemon or is this a known issue with the mac minis that can be fixed?


I would like to find an answer before my free warranty time runs out because I am afraid I will have to return this. Thank you for any assistance.

Mac mini, macOS 13.5

Posted on Aug 31, 2023 10:03 AM

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Question marked as Top-ranking reply

Posted on Sep 1, 2023 08:59 AM

Hello pixelsurgeon1,


We have a great support article that might help with this. Please take a look at it here: If your Mac doesn’t respond to key presses - Apple Support. Follow this guidance:


"If no keys work on an external keyboard

      • Disconnect and reconnect the keyboard. Make sure the connector is completely inserted into the port.
      • Connect your keyboard to a different USB port or to a different Mac. If this solves the problem, your Mac may need to be repaired. Contact Apple or an Apple Authorized Service Provider for service. Repairs performed by untrained individuals or using non-genuine Apple parts may affect the safety and functionality of the device.
      • Connect a different keyboard to this Mac. If this solves the problem, you may need to take your keyboard in for service.


If no keys work on your Mac laptop’s built-in keyboard

      • Your Mac may be showing a low battery alert that you can’t see. Connect your Mac to an electrical outlet or connect an external keyboard to your Mac to see the alert.

If the Media Eject key or Caps Lock key doesn’t work

      • Try holding down the key longer. These keys have a slight delay to prevent an immediate response if they’re pressed accidentally. Press and hold the Media Eject key until the Media Eject icon appears on the screen, and press and hold the Caps Lock key until the key’s indicator light comes on.


If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

      • Choose Apple menu  > System Settings, click Accessibility  in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
      • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
      • Choose Apple menu > System Settings, then click Keyboard  in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected."



We hope this helps. Let us know if we can assist with anything else at all. Take care.

Similar questions

1 reply
Question marked as Top-ranking reply

Sep 1, 2023 08:59 AM in response to pixelsurgeon1

Hello pixelsurgeon1,


We have a great support article that might help with this. Please take a look at it here: If your Mac doesn’t respond to key presses - Apple Support. Follow this guidance:


"If no keys work on an external keyboard

      • Disconnect and reconnect the keyboard. Make sure the connector is completely inserted into the port.
      • Connect your keyboard to a different USB port or to a different Mac. If this solves the problem, your Mac may need to be repaired. Contact Apple or an Apple Authorized Service Provider for service. Repairs performed by untrained individuals or using non-genuine Apple parts may affect the safety and functionality of the device.
      • Connect a different keyboard to this Mac. If this solves the problem, you may need to take your keyboard in for service.


If no keys work on your Mac laptop’s built-in keyboard

      • Your Mac may be showing a low battery alert that you can’t see. Connect your Mac to an electrical outlet or connect an external keyboard to your Mac to see the alert.

If the Media Eject key or Caps Lock key doesn’t work

      • Try holding down the key longer. These keys have a slight delay to prevent an immediate response if they’re pressed accidentally. Press and hold the Media Eject key until the Media Eject icon appears on the screen, and press and hold the Caps Lock key until the key’s indicator light comes on.


If other keys don’t work

You may have accidentally set an option that changes how your keyboard operates.

      • Choose Apple menu  > System Settings, click Accessibility  in the sidebar, then click Keyboard on the right. (You may need to scroll down.) Make sure Slow Keys is turned off. If Slow Keys is on, you must press and hold a key longer than usual before it’s recognized.
      • Choose Apple menu > System Settings, click Accessibility in the sidebar, then click Pointer Control on the right. (You may need to scroll down.) Make sure Mouse Keys is off.
      • Choose Apple menu > System Settings, then click Keyboard  in the sidebar. (You may need to scroll down.) Click Edit next to Input Sources on the right, then turn on “Show Input menu in menu bar.” Open the Input menu, then make sure the correct keyboard layout is selected."



We hope this helps. Let us know if we can assist with anything else at all. Take care.

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Mac Mini M2 not responding to keyboard

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