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Hello I got the my I phone 11 as a Gift and After the latest update it reformat OR made a backup to the Owner. Help!

Posted on Aug 31, 2023 08:06 AM

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Posted on Aug 31, 2023 08:18 AM

Do you mean this?




Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Unless you have the account information that set the lock, or the original receipt from Apple, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support



2 replies
Question marked as Top-ranking reply

Aug 31, 2023 08:18 AM in response to Lamedeparadis

Do you mean this?




Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Unless you have the account information that set the lock, or the original receipt from Apple, you cannot remove the lock; recycle the device. Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support



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