I can't change security questions

My Apple ID account is old, more than ten years ago, and I forgot to answer the security questions. Whenever I try to change it, I get the message “Unable to reset the security questions. There is not enough information to reset your questions.” What can I do?

iPhone 12 Pro, iOS 15

Posted on Aug 30, 2023 11:56 PM

Similar questions

How can I reset my Apple ID security question? Hello, Unfortunately, I have forgotten the security questions for my Apple ID. Since a friend of mine created this Apple ID for me, I don’t know the answers to the security questions. Now, for some tasks I want to do, it asks for the security questions, and since I can’t answer them, I am facing issues. Could you please guide me on how I can change them? Thank you very much. [Re-Titled by Moderator]
487 3
What should I do If I can't reset my Apple Account security questions? I wanted to reset my security questions, when I enter my Apple ID it tells me that there is not enough information about me What do you do in such a situation? [Re-Titled by Moderator]
528 2
Can't reset security questions - Apple ID Hi, I'm trying to use an old Apple ID account I created years ago. I reset the password and when I try to log in I'm asked the security questions which, of course, I don't remember. I tried to reset them but I get a message that it can't be done because Apple doesn't have enough information. What can I do? Thanks!
7957 5

1 reply

Raicya

Level 10

210,033 points

Aug 31, 2023 1:02 AM in response to ReemaAlriz

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't change security questions

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up