I can't change security questions

My Apple ID account is old, more than ten years ago, and I forgot to answer the security questions. Whenever I try to change it, I get the message “Unable to reset the security questions. There is not enough information to reset your questions.” What can I do?

iPhone 12 Pro, iOS 15

Posted on Aug 30, 2023 11:56 PM

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Can't reset security questions - Apple ID Hi, I'm trying to use an old Apple ID account I created years ago. I reset the password and when I try to log in I'm asked the security questions which, of course, I don't remember. I tried to reset them but I get a message that it can't be done because Apple doesn't have enough information. What can I do? Thanks!
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1 reply

Raicya

Level 10

210,003 points

Aug 31, 2023 1:02 AM in response to ReemaAlriz

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

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I can't change security questions

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