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My iPhone Face ID is not walking after it fell in water

My iPhone fell in water and the Face ID stopped working

iPhone XS, iOS 16

Posted on Aug 30, 2023 1:32 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2023 1:36 PM

If the link in blue above your name does not help you will need to make an appointment at the nearest Apple Store for a repair...

Apple Store - Find a Store - Apple

Since electronics and water do not mix well, you will probably have future problems with that phone. A visit to the Apple Store may help you in that respect also.

6 replies
Question marked as Top-ranking reply

Aug 30, 2023 1:36 PM in response to simeon150

If the link in blue above your name does not help you will need to make an appointment at the nearest Apple Store for a repair...

Apple Store - Find a Store - Apple

Since electronics and water do not mix well, you will probably have future problems with that phone. A visit to the Apple Store may help you in that respect also.

Aug 30, 2023 1:34 PM in response to simeon150

Oh man, that's a bummer! Water and tech usually don't mix well. First off, don't panic. You've got a couple of options to try and sort this out.


1. Dry it Out: Make sure your iPhone is as dry as possible. Turn it off, wipe it down with a cloth, and let it sit in a bag of rice for a day or so. The rice can help pull out any remaining moisture.


2. Check for Software Updates: Sometimes, these issues can be sorted out with a software update. Since you're on iOS 16, make sure it's the latest version by going to Settings > General > Software Update.


3. Reset Face ID: Head over to Settings > Face ID & Passcode and reset your Face ID. Try setting it up again to see if it works.


4. Hard Reset: As a last resort, you can try a hard reset. Just know that it'll restore your phone to factory settings, so make sure you back everything up first!


5. Genius Bar: If nothing works, it's probably time for a trip to the Apple Store. Since water damage isn't typically covered by warranty, you might be looking at a repair cost.


While you're dealing with this tech issue, you can always use your passcode to unlock the phone, but I get how convenient Face ID is.


Hope you get it sorted soon! 📱🤞

Aug 30, 2023 1:37 PM in response to Jps_13

Jps_13 wrote:

Oh man, that's a bummer! Water and tech usually don't mix well. First off, don't panic. You've got a couple of options to try and sort this out.

1. Dry it Out: Make sure your iPhone is as dry as possible. Turn it off, wipe it down with a cloth, and let it sit in a bag of rice for a day or so. The rice can help pull out any remaining moisture.

WRONG, WRONG, WRONG!!!!! NEVER put an iPhone or any other device in rice. This is unfortunately a very widespread myth; but the actual facts are putting it in rice will most likely ruin the phone permanently


2. Check for Software Updates: Sometimes, these issues can be sorted out with a software update. Since you're on iOS 16, make sure it's the latest version by going to Settings > General > Software Update.

WRONG. Software updates are not a cure for water damage.


3. Reset Face ID: Head over to Settings > Face ID & Passcode and reset your Face ID. Try setting it up again to see if it works.

4. Hard Reset: As a last resort, you can try a hard reset. Just know that it'll restore your phone to factory settings, so make sure you back everything up first!

Wrong again, an hard reset just restarts the phone.


5. Genius Bar: If nothing works, it's probably time for a trip to the Apple Store. Since water damage isn't typically covered by warranty, you might be looking at a repair cost.

CORRECT


While you're dealing with this tech issue, you can always use your passcode to unlock the phone, but I get how convenient Face ID is.

Hope you get it sorted soon! 📱🤞


My iPhone Face ID is not walking after it fell in water

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