I am not able to update my iPhone software

i have an old version iPhone 7 and I am not able to update software kindly help

Posted on Aug 27, 2023 09:18 AM

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Question marked as Top-ranking reply

Posted on Aug 27, 2023 09:45 AM

An iPhone 7 can be updated to iOS 15.7.8, no futher. If that's what you're trying to update to, what happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


1 reply
Question marked as Top-ranking reply

Aug 27, 2023 09:45 AM in response to ez96

An iPhone 7 can be updated to iOS 15.7.8, no futher. If that's what you're trying to update to, what happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


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I am not able to update my iPhone software

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