Why is it saying to pay money when I try to update an app

It say that I have to update billing info and enter a card number when I try to update or download something

Posted on Aug 26, 2023 9:26 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2023 12:05 AM

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions

See also -> Apple Media Services Terms and Conditions

Legal - Apple Media Services - Apple

 

See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


1 reply
Question marked as Top-ranking reply

Aug 27, 2023 12:05 AM in response to Conrad610

You can download free apps, but you may need to have a valid payment method on file, even if the app you want to download is free. 

Free apps has also In-app pruchase.

See -> Buy additional app features with in-app purchases and subscriptions

Buy additional app features with in-app purchases and subscriptions

See also -> Apple Media Services Terms and Conditions

Legal - Apple Media Services - Apple

 

See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method


See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is it saying to pay money when I try to update an app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.