Front camera on iPhone 14 pro won’t work

Basically at least 2 times a month, the front camera on my brand new iPhone 14 pro won’t work for a couple days.


Whenever this happens, I do everything I can to fix it. Restart my phone many times, research many methods to fix the issue, try a ton of different methods, check all of my settings etc.

Nothing ever works. Then after DAYS of not working, the front camera will randomly start working just fine again as if nothing happened. It’ll work fine for about 2 weeks until this happens again. I have storage and this is a brand new phone. The back camera works just fine whenever this happens.


Does anyone know 1) why this happens and 2) how to fix it and get the front camera to stop glitching like this?


Please let me know!!!

iPhone 14 Pro, iOS 16

Posted on Aug 23, 2023 09:45 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2023 02:31 AM

It seems like you're experiencing an issue with using your TMobile iPhone with the building's entry system while the Verizon iPhone still works fine. Here are some steps you could take to troubleshoot and potentially resolve the problem:


  1. Ensure that the TMobile iPhone has a strong and stable cellular signal within the building. Poor signal strength could lead to connectivity issues with certain systems.
  2. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  3. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Transfer & Reset > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  5. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


1 reply
Question marked as Top-ranking reply

Aug 24, 2023 02:31 AM in response to Ava333

It seems like you're experiencing an issue with using your TMobile iPhone with the building's entry system while the Verizon iPhone still works fine. Here are some steps you could take to troubleshoot and potentially resolve the problem:


  1. Ensure that the TMobile iPhone has a strong and stable cellular signal within the building. Poor signal strength could lead to connectivity issues with certain systems.
  2. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  3. Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Transfer & Reset > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  4. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  5. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Front camera on iPhone 14 pro won’t work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.