Password Autofill fills wrong info

I updated my phone from 12 Pro to 14 Pro and since then, every time I try to enter my Amex app and a couple more sites, the autofill function fills only my password.


For example: my Amex app asks first for my user, and even though de autofill shows my user, it fills with my password so I need to manually enter my user, and then autofill my password.


I've tried erasing the data and recapture it, but that doesn't solve the issue.

iPhone 14 Pro, iOS 16

Posted on Aug 18, 2023 04:50 PM

Reply
2 replies

Aug 19, 2023 01:07 PM in response to AndriuRD

Hi AndriuRD,


To clarify, when deleting the information and re-adding it, was it using the steps below?

View saved passwords and passkeys in Settings
1. Tap Settings, then select Passwords. In iOS 13 or earlier, select Passwords & Accounts, then tap Website & App Passwords.
2. Use Face ID or Touch ID when prompted, or enter your passcode.
3. See security recommendations and your saved passwords or passkeys in iOS 16 through Settings > Passwords.
4. To see a password or passkey, select a website or app. 
5. An iPhone shows the account details for the user's Apple account including the User Name and Password. 
* To delete a saved password or passkey, tap Delete Password or Delete Passkey.
* To update a password or passkey, tap Edit.


If so and the issue persists, then contact Apple Support to take a closer look.


Take care.

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Password Autofill fills wrong info

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