Complete my album doesn't show previously purchased song

Purchased "Wicked Games" by Chris Isaak on Best of Chris Isaak album. I confirmed it's in my Purchase History. But when I go into iTunes Store, it doesn't show that I purchased it previously, so now I don't get credit for Complete my Album. Same error on iPhone iTunes app and on PC iTunes for Windows.

iPhone 13 mini

Posted on Aug 16, 2023 01:48 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 06:29 AM

Some Guy,


The "complete my album" offer will show up if the Store "knows" it is the same album from which the original track was purchased. If it is a remastered version, new deluxe edition, etc., the Store won't match it up.


If you are sure you are entitled to complete the album in your case of Chris Isaak, but the Store is not offering it, contact Apple Support at his link: Contact - Official Apple Support


2 replies
Question marked as Top-ranking reply

Aug 17, 2023 06:29 AM in response to SomeGuyInOR

Some Guy,


The "complete my album" offer will show up if the Store "knows" it is the same album from which the original track was purchased. If it is a remastered version, new deluxe edition, etc., the Store won't match it up.


If you are sure you are entitled to complete the album in your case of Chris Isaak, but the Store is not offering it, contact Apple Support at his link: Contact - Official Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Complete my album doesn't show previously purchased song

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.