Unable to update

Santosje Said:

"Unable to update: My daughter is unable to update her Roblox on her iPad. It keeps saying there’s a billing problem with a family member’s previous purchase. Ask the family organizer to update their billing information. What is it I need to do?"

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For Financial Assistance, Contact Apple Support.

These are user-to-user forums. We are not Apple.  No one here has the availability more permissions to perform that. So, contact Apple Support. Request that they zero it out.  Apple barely reads these site on their own time, as it is. Here is the information for contacting Apple Support:

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)