I purchased family sharing plan for Apple Music. My kids already had individual accounts. How do they change from individual accounts to our family plan? They accepted the invite from me, but under their Apple Music accounts, it is still showing as individual?
iPhone 7 Plus, iOS 14
Click on this link to read how to 'Get an Apple Music Family subscription" --> Get an Apple Music family subscription - Apple Support
"With an Apple Music family subscription, up to six people can enjoy unlimited access to Apple Music on their devices."
"If someone in the family group already has an individual or student subscription to Apple Music, renewal of that subscription is automatically canceled when they join the family group."
Sometimes it helps to have the devices involved take a fresh look at settings:
● If this is a service, try disabling it and turning it back on.
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
If you have more than one Apple ID, don't forget you may be signed into other accounts too for special services such as iMessage and Media & Purchases.
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
Try using other equipment if possible. I have seen several cases where somebody tried to do something on one item of equipment and failed, but then tried on a different item of equipment and succeeded.
Sometimes it can take some time for changes to propagate through the system and waiting may help ( e.g., https://discussions.apple.com/thread/254632281?answerId=258650468022#258650468022 ). If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
See How to switch to a different subscription plan - Apple Support. I don't know if they each have to cancel their individual subscriptions or if that happens automatically. It may be best to contact Official Apple Support.
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Change from Individual to Family Apple Music
