A drop to the ground probably caused a disconnect of the TrueDepth camera. Can it be repaired or replaced?
iPhone XS, iOS 16
Hello ~ If working back through the steps in the article you came from doesn’t help you may need to have your iPhone checked…
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Genius Bar Reservation and Apple Support Options
Also you may go to lower left and click on Support.
~Katana-San~
thepilotsmith ~ Maybe the drop; maybe the battery. ...Does your iPhone XS still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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Either the LED flood array or the camera itself have damaged solder contact or a connector has come loose.
Does anyone have experience with any of this, while doing repairs inside the phone? I’m looking for expert tech advice.
thepilotsmith wrote: "The battery has nothing to do with the TrueDepth camera. Why do you ask?"
I ask because the TrueDepth camera is powered by the battery and if the battery is still the weak, aging original one or a nongenuine replacement, Face ID may not function. So again, does your iPhone XS still have its original battery?
And what's the Maximum Capacity % here?...
Settings > Battery > Battery Health & Charging
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The battery has nothing to do with the TrueDepth camera. Why do you ask?
The battery is fine.
Hello again ~ Take it in to Apple or an Apple Authorized Service Provider and have it checked out as they are the experts.
~Katana-San~
Can the TrueDepth camera be repaired?
