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Disabled iTunes account

For some reason my iTunes is disabled. I’m not sure why it is suddenly disabled but I’d like to undisable it.

iPad Pro, iPadOS 15

Posted on Aug 10, 2023 6:41 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 6:44 AM

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. For additional assistance from Apple Security, read: Contact Apple for help with Apple ID account security - Apple Support


If it's another reason then post here with details.


● If your account says it is inactive, that is not the same as it being disabled. Contact Apple using this link Choose your country or region - Official Apple Support



1 reply
Question marked as Top-ranking reply

Aug 10, 2023 6:44 AM in response to Avag12

Hello,


I see you apparently have a disabled account, but have not provided the exact error message which would indicate a specific solution. The support article If your Apple ID is locked or disabled - Apple Support has solutions for two frequently encountered reasons for an account to be disabled/locked:


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked", then you must contact Apple; you cannot resolve this yourself. Apple provides a link for this specific issue. Tap or click here ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● If your account has been disabled for security reasons the solution is to reset your password as outlined in this document: If you forgot your Apple ID password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. For additional assistance from Apple Security, read: Contact Apple for help with Apple ID account security - Apple Support


If it's another reason then post here with details.


● If your account says it is inactive, that is not the same as it being disabled. Contact Apple using this link Choose your country or region - Official Apple Support



Disabled iTunes account

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