my son, 9 years old, autistic, has used a wrong email as his apple-id. How to reset the ipad?

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my son, 9 years old, autistic, has used a wrong email as his apple-id. How to reset the ipad?

My son, 9 years old, autistic, has used the wrong email as his apple-id. How to reset the ipad?

His apple-id is ****1@gmail.com. This email doesn't belong to me, but I guess its owner has used the "find my iPhone" addressing my son's iPad.

I want to reset the iPad, but I don't know how.

I bought the iPad a long time ago directly from Apple (in Naperville IL USA), you will find it linked to me apple-Id ****2@gmail.com. I'm not able to provide its serial number as I can't reach its setup.

Could you please help me?

Thanks in advance.

Carlos

[Edited by Moderator]

iPad mini

Posted on Aug 6, 2023 01:01 PM

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Answer 1

Top-ranking reply

WheelieNick

Level 8

45,431 points

Aug 7, 2023 02:11 AM in response to C.Bovolenta

It sounds like this iPad is activation locked. If you're the original owner of the iPad and can provided valid proof of purchase information, you can start an Activation Lock support request.

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Answer 2

C.Bovolenta Author

Level 1

4 points

Aug 14, 2023 06:39 PM in response to WheelieNick

It’s a very old ipad, and I didn’t find the purchase email, but I’m going to contact the Apple Place where I got it and they will help me comprove I’m the owner.

Thank you.

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my son, 9 years old, autistic, has used a wrong email as his apple-id. How to reset the ipad?

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