“Not your AirPod pros”

Hey Xavier massey,

Thanks for getting back to us, it’s appreciated!

Since you’ve already tried resetting your AirPods Pro, let’s make sure the firmware is up to date. Here’s how: About firmware updates for AirPods - Apple Support

Compare the firmware number to the one that matches your AirPods. If they need updating, follow the provided steps. Once the process has finished, see if you’re still seeing that message.

If you are, or the firmware was already up to date, you’ll need to reach out to Apple Support directly to look into this issue further with you. You can use this link to reach them: Get Support

All the best.

Hi there Xavier massey,

We'd like to learn more to see how we can help with your AirPods Pro. To start, do you see them in your list of devices in the Find My app?

Which device are you using with your AirPods Pro and which software version is that device running? Does this message appear every time you connect them?

Send over these details, and we'll take a closer look from there.

Thanks!

I went through a few levels of support with this issue, did all possible troubleshooting, and the senior support advisor told me this is a known issue. I was offered the option of waiting for a software fix or having the AirPods replaced. I chose replacement and the new pair have never had the issue, totally solved.

I would escalate until they replace them.

Hey Xavier massey,

Got it. As mentioned previously, you'll want to reach out to Apple Support directly so they can look into this with you more. Here's the link to reach them, just in case: Get Support

Thanks for using Apple Support Communities.

Take care!