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The new owner of my Apple Watch can not get it to pair with his phone. It asks for an email that I never had and I was the owner of the watch until I gave it away
Apple Watch SE, watchOS 9
Each seller of the Watch should have done these things before passing it onto the next owner. That includes removing the Find My setting which is what is giving you problems.
This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support
If you cannot remove the lock using the account information and you still happen to have the original receipt, you can apply to Apple to have them reset it.
- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Each seller of the Watch should have done these things before passing it onto the next owner. That includes removing the Find My setting which is what is giving you problems.
This support article has information about Activation Lock on your Apple Watch and how to turn it off. --> About Activation Lock on your Apple Watch - Apple Support
If you cannot remove the lock using the account information and you still happen to have the original receipt, you can apply to Apple to have them reset it.
- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support
Without the credentials, it can never be unlocked. If you were the previous owner, you should be able to unlock the watch using the credentials with which it was set up initially.
How can I have the activation lock removed. It asks for a email that I never had an the previous owner did not have it either.
