macOS Update from 13.4.1 to 13.5 fails with personalisation error

Question

Reckos Author

Level 1

10 points

macOS Update from 13.4.1 to 13.5 fails with personalisation error

I can't update to macOS 13.5 on my Mac Studio M1 Max and MacBook Air M1

What I tried:

updating using settings - fail
updating using AppStore - fail
Updating using terminal "softwareupdate -i -a"

Error I get

Failed to download & prepare update: Error Domain=SUOSUErrorDomain Code=201 "Failed to personalise the software update. Please try again." UserInfo={NSLocalizedRecoverySuggestion=An error occurred while downloading the selected updates. Please check your internet connection and try again., NSLocalizedDescription=Failed to personalise the software update. Please try again., NSUnderlyingError=0x600003a609c0 {Error Domain=SUMacControllerError Code=7723 "[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):kAMAuthInstallErrorServerNotReachable(11)|NetworkRequired|]" UserInfo={SUMacControllerErrorIndicationsSummary=|NetworkRequired|, SUMacControllerErrorIndicationsMask=1, NSUnderlyingError=0x600003a608d0 {Error Domain=MobileSoftwareUpdateErrorDomain Code=2 "Could not personalize boot/firmware bundle." UserInfo={NSUnderlyingError=0x600003a60870 {Error Domain=PersonalizationErrorDomain Code=11 "AMAuthInstallBundlePersonalize() failed: Server not reachable" UserInfo=0x60000347c3a0 (not displayed)}, NSLocalizedDescription=Could not personalize boot/firmware bundle., target_update=22G74}}, NSLocalizedDescription=Failed to personalise the software update. Please try again., NSDebugDescription=[SUMacControllerErrorPreflightPersonalizeFailed=7723] Failed to perform PreflightPersonalize operation: [MobileSoftwareUpdateErrorDomain(MSU):MSU_ERR_PERSONALIZATION_FAILURE(2)_1_PersonalizationErrorDomain(Personalization):kAMAuthInstallErrorServerNotReachable(11)|NetworkRequired|], SUMacControllerErrorIndicationsDescription=-> Network access is required.}}}

I have internet connection. Nothing is blocking any connections.

What should I do ? Clean install is not an option

Mac Studio, macOS 13.4

Posted on Jul 29, 2023 6:19 AM

Reply

Answer 1

Sep 18, 2023 9:35 AM in response to Reckos

I have also had this issue a number of times while upgrading work devices on a work network. I have tried safe boot, command line, disk utility, etc but non of that worked. What I have determined is that my work network fails, but my home network works fine. I am trying to determine what the difference is but so far it's not been an easy task as my work network is hard to tweak.

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Answer 2

Reckos Author

Level 1

10 points

Jul 31, 2023 8:29 AM in response to Reckos

It seems that there is/was some sort of problem with my router. It seems that something was/is blocking something. Download is being downloaded and it suddenly stops at around 20-30% every time.

Disk repair did not help - check/repair indicated that everything is fine.

So in the end I connected my MacBook Air to my iPhone for wifi access. Now update is being downloaded..

I don't know what is the problem.. previous updates were downloaded without any problem

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Answer 3

JT_says

Level 1

14 points

Mar 10, 2024 1:42 AM in response to Reckos

Incredibly, Reckos' (the author's) solution above -- switching networks -- seems to indeed (still) be the deal...

Somehow, switching from my home internet (which is very robust) to my iPhone's hotspot does the trick. Was finally able to upgrade 13.6.4 -> 13.6.5.

Thank you for posting this!

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Answer 4

Owl-53

Level 10

100,801 points

Jul 29, 2023 6:41 AM in response to Reckos

Specific to " fails with personalisation error "

The information in below link may or may not provide some important information

refer to link below

If an error occurred while updating or installing macOS - Apple Support

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Answer 5

Owl-53

Level 10

100,801 points

Jul 29, 2023 7:51 AM in response to Reckos

After following the pervious advise - First

FYI - that same Repair Disk was included in the provided link earlier if time was spend digesting it

Then the begs the question - is this computer Enrolled as a Beta Tester

Apple Beta — Unenroll Your Devices

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Answer 6

Jul 29, 2023 9:50 AM in response to Reckos

Have you also tried updating your computer using the full installer? This is the most efficient and reliable method I use regularly once a new update is available (Note that the setup wizard requires an internet connection to download the necessary components needed for successful installation).

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