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My account has been been disabled

I temped to update my new debit card into my payment method in my iPhone and it’s telling me my account has been disabled

iPhone 12 Pro, iOS 16

Posted on Jul 28, 2023 8:31 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 28, 2023 8:33 PM

Hi ClaudiaGal88,


If you see a message that says "Your account has been disabled in the App Store and iTunes", it might be because of a payment issue. You will need to contact Apple Support using the link.

See here: If a message says 'Your account has been disabled in the App Store and iTunes'


If your Apple ID has been disabled for security reasons, you will need to reset your password.

See here: If your Apple ID is locked or disabled


Hope that helps!

1 reply
Question marked as Top-ranking reply

Jul 28, 2023 8:33 PM in response to ClaudiaGal88

Hi ClaudiaGal88,


If you see a message that says "Your account has been disabled in the App Store and iTunes", it might be because of a payment issue. You will need to contact Apple Support using the link.

See here: If a message says 'Your account has been disabled in the App Store and iTunes'


If your Apple ID has been disabled for security reasons, you will need to reset your password.

See here: If your Apple ID is locked or disabled


Hope that helps!

My account has been been disabled

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