iPhone 6 which has not being used for years. I tried to back it up but iOS update started and was not completed. Phone is stuck. Apple logo is showing up and then I am asked to connect phone to iTunes....
How can I retrieve data without restoring and losing data? thanks
iPhone 6, iOS 12
Connect the iPhone to the computer and hope for an option to Update the phone. If the only option that appears is Restore, the computer will try to reinstall the operating system and you will lose the data when this occurs.
That's a hardware problem with the phone. Probably the main circuit board. Take it in to the Apple Store or an authorized Apple Service shop.
You can find authorized service locations in your area by using this link:
Note.....the service shop may discourage repairs at this point due to cost and age of the phone.
Thanks Bob for your reply. Screen is now only showing a flashing apple logo without any other option...
iphone 6 restore without losing data
