Why can i download my purchases on iTunes

Do not what steps I should take

MIKE-HOME

Posted on Jul 24, 2023 09:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 24, 2023 09:27 AM

You may need to have a valid payment method on file, even if the app you want to download is free.

You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Free apps has also In-app pruchase.


See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  •  If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.


If you're still unable to update your payment method, Contact Apple Support.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



4 replies
Question marked as Top-ranking reply

Jul 24, 2023 09:27 AM in response to MikeFWB

You may need to have a valid payment method on file, even if the app you want to download is free.

You can have a credit card / debit card on file and an Apple Account balance.

If you have set your Apple Account balance as your default payment method, your default payment method will be used first by Apple when you need to make a payment.

Free apps has also In-app pruchase.


See -> If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2  ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

  •  If you want to change your card, you need to add first the new card, then remove the old card.
  • or if you want to use your Apple Account balance, you need to set your Apple Account balance as your default payment.


If you're still unable to update your payment method, Contact Apple Support.


See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.

If your card is not accepted as a paymenf method, you need to contact your bank.


What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


Remove a payment method from your Apple ID -> Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


If you have followed all the steps and instructions and if you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.



Jul 24, 2023 11:08 AM in response to MikeFWB

Why can i download my purchases on iTunes


Again, you are not providing clear information as to the problem. Do you mean you "can't" download purchases? If that is what you mean, there could be a dozen reasons which I wrote for apps but could equally apply to iTunes items. This is unfortunately a long list of things to check but you have provided too little information for us to propose a specific solution. Describing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you (and keeping this list short! In the meantime review these suggestions and documents if you think they apply:


Read this article to make sure you know how to download apps and games on your iPhone or iPad

Download apps and games on your iPhone or iPad - Apple Support


Read this document if you can’t download or update apps on your iPhone or iPad --> If you can’t download or update apps on your iPhone or iPad - Apple Support

If the first 5 don't help, use the 6th.


If you see a message that says "Your account has been disabled in the App Store and iTunes", follow the directions in this document --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


If a feature on your device is not working, it may have been disabled. See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here --> Use Screen Time on your iPhone, iPad, or iPod touch - Apple Support Go to: Content & Privacy Restrictions > iTunes & App Store Purchases and allow adding and deleting apps.


Learn what to do if you can't redownload an item or if you don't see the item in your purchases.

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

- Items bought with another Apple ID, and about Family Sharing.

- Incompatible apps.

- Hidden items.


Other considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?

Did you try restarting your device?


Resolve issues between iTunes and third-party security software - Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support - You can’t connect to iTunes Store to buy or download content.


Have you entered a payment method? This document explains how to add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support


Check Apple's system status to see if a server is having problems --> Apple - Support - System Status


If you can't connect or sign in to iCloud, see if this document has a solution --> If you can't connect or sign in to iCloud - Apple Support


If you can't connect to the App Store, iTunes Store, or Apple Books, read this support article --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."


Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232



Jul 24, 2023 09:29 AM in response to MikeFWB

I am not clears as to what the exact issue is. Including basic information in your post will assist us in quickly finding a specific answer to your question. Provide a clear description of what you are trying, where it fails to perform as expected, and the exact wording of error messages. Include your hardware year and model information if you have not already done so in the posting information.


To learn how to buy music from the iTunes Store on your iPhone or iPad click here --> Buy music from the iTunes Store on your iPhone or iPad - Apple Support


Click on this link and read how to redownload music you have already bought --> Redownload music - Apple Support



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Why can i download my purchases on iTunes

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