My Face ID isn't working

atipioko Said:

"My Face ID isn't working: I don’t know what is going on with my ID"

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Re-authored reply....

Troubleshooting Face ID:

Try these two links:

• If an Alert Says Face ID has been Disabled on your iPhone or iPad Pro - Apple Support

• If Face ID isn't Working on your iPhone or iPad Pro - Apple Support

atipioko Said:

"I don’t know what is going on with my ID"

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Me neither. Perhaps it is locked?

Unlocking Your Locked Apple Account:

Observing your post, it appears that you are unable to access your Apple Account, being that it has become locked. So, if that is the case, here is the information to use:

See if this Helps: If your Apple ID is Locked or Disabled - Apple Support

If that is of no success, then give Apple a Direct Call:

As you might suspect, no one here would know the reason for the occurrence, of course. So, contact Apple. They’ll know why this occurred and will run you right through how to fix.

Contacting Apple:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

For Note:

There are quite a few reasons as to why this may have occurred. Some possible reasons include:

• Too many unsuccessful login attempts
• VPN (Virtual Private Network) usage
• Disobeying Terms & Conditions
• Consistent transactions
• Session Times Out