My second generation iPad is on activation lock and I cannot get the old Apple ID or password

My second generation iPad is on activation lock and I cannot get the old Apple ID or password

Posted on Jul 23, 2023 10:20 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2023 10:26 AM

Is it possible you are logged into any other Apple devices using that same Apple ID and password? If so just go to the settings, your name at the top, password & security and change the password there.


If you don't have any other Apple devices you'll have to do an activation lock removal. Please see this article, review, and click the link at the bottom to start the process. Keep in mind you'll need proof of purchase for Apple to remove the Apple ID from the device. Once Apple removes the activation lock you'll have to restore it to factory settings. See the following articles:


How to remove Activation Lock - Apple Support


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


1 reply
Question marked as Top-ranking reply

Jul 23, 2023 10:26 AM in response to Jayden-31

Is it possible you are logged into any other Apple devices using that same Apple ID and password? If so just go to the settings, your name at the top, password & security and change the password there.


If you don't have any other Apple devices you'll have to do an activation lock removal. Please see this article, review, and click the link at the bottom to start the process. Keep in mind you'll need proof of purchase for Apple to remove the Apple ID from the device. Once Apple removes the activation lock you'll have to restore it to factory settings. See the following articles:


How to remove Activation Lock - Apple Support


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


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My second generation iPad is on activation lock and I cannot get the old Apple ID or password

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