I cannot swipe to unlock my phone nor swipe to shut down phone. It appears to be locked so I can't use it

I cannot swipe to unlock my phone nor swipe to shut down phone. It appears to be locked so I can't use it


iPhone 12 Pro Max, iOS 16

Posted on Jul 18, 2023 09:14 AM

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Question marked as Top-ranking reply

Posted on Jul 18, 2023 09:26 AM

Hello ~ Try your restart this way…it’s a prior post by *Axel Foley*


Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


~Katana-San~

10 replies
Question marked as Top-ranking reply

Jul 18, 2023 09:26 AM in response to timml2

Hello ~ Try your restart this way…it’s a prior post by *Axel Foley*


Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


~Katana-San~

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I cannot swipe to unlock my phone nor swipe to shut down phone. It appears to be locked so I can't use it

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