Amazon prime plays on all my devices including my ipad but will not play on either of my Apple TVs. I get error 0.28 in multiple languages. I have deleted and reinstalled app numerous time along with other trouble shooting tips. Nothing has worked. Help, please.
DeanRe1
Apple TV 4K (3rd generation)
I have got the same issue. Have already spoken to Amazon / Prime. They got no idea whats going on. However, we have identified this is a network issue on Apple TV end. I.e. if you put you hotspot your apple TV from your phone and try Prime it will work. You can even switch it back to your WIFI on Apple TV and prime will continue to work but you will have to do this process every time- hardly a fix.
Spoke with apple today and they got no idea what the issue is either. We connected the Apple TV box direct with a ethernet cable and this issue still remains.
I have got the same issue. Have already spoken to Amazon / Prime. They got no idea whats going on. However, we have identified this is a network issue on Apple TV end. I.e. if you put you hotspot your apple TV from your phone and try Prime it will work. You can even switch it back to your WIFI on Apple TV and prime will continue to work but you will have to do this process every time- hardly a fix.
Spoke with apple today and they got no idea what the issue is either. We connected the Apple TV box direct with a ethernet cable and this issue still remains.
Hey deanre1,
Welcome to Apple Support Communities.
We recommend making sure the Apple TV software is up-to-date by following the steps below:
1. Go to Settings > System > Software Updates and select Update Software.
2. If there's an update, select Download and Install.
3. Wait for your Apple TV to download the update. Keep your Apple TV connected and plugged in to power until the update is complete.
Since updates include fixes, it's a great idea to keep all devices up-to-date. You can access the steps in this article as well: Update your Apple TV.
If updating the Apple TV doesn't help, and you're not experiencing issues with any other apps on the Apple TV, we suggest contacting Amazon support here: Help & Contact Us - Amazon Customer Service. There may be a setting that needs to be configured in order to access the app on the Apple TV.
Best wishes.
Did you get any feedback or do you have a solution?
I randomly have the same issue since a couple of days. If i use another network other then my home wifi it works tho...
Mine started working a fews weeks later. But I did continue to log in to Prime while on hotspot than switch back to my home wifi network. Just keep doing that for a few weeks it's annoying but it worked for me. Just our curiosity which Apple TV box are using? Got a feeling its happening on the older box
Same error with prime, apple tv is connected with LAN overpower sockets. Found a weird IP-Adress, disconnect LAN an the WIFI automatically connected with the correct IP-address. Re-Connected LAN and Prime worked "as designed" ;-)
Amazon prime error 0.28 on my apple tv
