Flashing Apple logo

Power was interrupted during software update. Can’t get rid stuck flashing Apple logo. Tried holding crown and side button in simultaneously and no change. Series 6. Version 9.5

Help please

Apple Watch Series 6

Posted on Jul 13, 2023 05:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 13, 2023 06:28 PM

Hello,


I am not not an expert with this but remember reading some articles about devices possibly needing their firmware revived if they lose power during an update. If that is what's needed your best course of action will be contact Apple Support. You may also be able to contact a local Apple Store to find out if this is something that can be fixed at the Genius Bar or an authorized Apple service provider


The closest Apple Support article I can find related to what you are describing is the first one below. I am also including the article about restarting an Apple Watch with its warning about a fire restart during update.


If your Apple Watch is stuck on the Apple logo - Apple Support


Restart your Apple Watch - Apple Support

"Force restart your Apple Watch

You should force restart your Apple Watch as a last resort and only if it's not responding.

Don’t force restart your Apple Watch if you're updating watchOS. After you see the Apple logo and progress wheel, leave your watch alone and on its charger until the update finishes."


Apple Watch Service & Repair - Apple Support


I hope this helps.

2 replies
Question marked as Top-ranking reply

Jul 13, 2023 06:28 PM in response to Shimbeka

Hello,


I am not not an expert with this but remember reading some articles about devices possibly needing their firmware revived if they lose power during an update. If that is what's needed your best course of action will be contact Apple Support. You may also be able to contact a local Apple Store to find out if this is something that can be fixed at the Genius Bar or an authorized Apple service provider


The closest Apple Support article I can find related to what you are describing is the first one below. I am also including the article about restarting an Apple Watch with its warning about a fire restart during update.


If your Apple Watch is stuck on the Apple logo - Apple Support


Restart your Apple Watch - Apple Support

"Force restart your Apple Watch

You should force restart your Apple Watch as a last resort and only if it's not responding.

Don’t force restart your Apple Watch if you're updating watchOS. After you see the Apple logo and progress wheel, leave your watch alone and on its charger until the update finishes."


Apple Watch Service & Repair - Apple Support


I hope this helps.

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