iPad not backing up doe to poor network conditions. What does that mean?

My iPad is not backing up due to poor network conditions? How can I correct this issue?

iPad (7th generation)

Posted on Jul 6, 2023 05:26 AM

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Question marked as Top-ranking reply

Posted on Jul 6, 2023 06:08 AM

Perhaps you WiFi performance is poor. Where possible, use 5GHz WiFi channels in preference to 2.4GHz channels. You may need to reconfigure your WiFi Router; check your Router’s User Guide for instructions.


2.4GHz WiFi channels are very susceptible to co-channel or adjacent channel interference from neighbouring networks, or other devices that share the channel space - such a Bluetooth and Microwave ovens. The 2.4GHz band only has three non-interfering channel (1, 6, 11).


Also consider your internet performance - although you may have very little direct control over issues that affect your internet connection. Bandwidth/throughput, jitter and packet-loss and routing can all impact connection efficiency and reliability.


A good speed-test tool can provide good measurement statistics between your device and a test server. One popular tool is Ookla’s Speed Test App:

https://apps.apple.com/app/speedtest-by-ookla/id300704847


If your internet connection has high jitter or packet loss, a restart of your WiFi Router/Modem may help. To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




1 reply
Question marked as Top-ranking reply

Jul 6, 2023 06:08 AM in response to ChillyT58

Perhaps you WiFi performance is poor. Where possible, use 5GHz WiFi channels in preference to 2.4GHz channels. You may need to reconfigure your WiFi Router; check your Router’s User Guide for instructions.


2.4GHz WiFi channels are very susceptible to co-channel or adjacent channel interference from neighbouring networks, or other devices that share the channel space - such a Bluetooth and Microwave ovens. The 2.4GHz band only has three non-interfering channel (1, 6, 11).


Also consider your internet performance - although you may have very little direct control over issues that affect your internet connection. Bandwidth/throughput, jitter and packet-loss and routing can all impact connection efficiency and reliability.


A good speed-test tool can provide good measurement statistics between your device and a test server. One popular tool is Ookla’s Speed Test App:

https://apps.apple.com/app/speedtest-by-ookla/id300704847


If your internet connection has high jitter or packet loss, a restart of your WiFi Router/Modem may help. To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




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iPad not backing up doe to poor network conditions. What does that mean?

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