Dear Team,
I have tried many times to update/Upgrade software MacOs Big sur to be latest version but unfortunately system not response and took long time
Seeking your kind support please in this case . Please find the attached below
MacBook Air : (13-inch, Mid 2013)
Processor : .3 GHz Dual-Core Intel Core i5
Memory : 4 GB 1600 MHz DDR3
Graphic : Intel HD Graphics 5000 1536 MB
There are factors:
1 - Like poor Wifi connection
2 - Slow wifi connection
3 - Too many other people downloading at the same time and Apple Severs are overloaded
4 - Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.
5 - Running behind a VPN which may increase Packet losses or corruption of the download
6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.
7 - Best Results are via Ethernet Cable to Router
8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences
There are factors:
1 - Like poor Wifi connection
2 - Slow wifi connection
3 - Too many other people downloading at the same time and Apple Severs are overloaded
4 - Software on the computer interfering with the download process including AntiVirus Software
Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.
5 - Running behind a VPN which may increase Packet losses or corruption of the download
6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer.
7 - Best Results are via Ethernet Cable to Router
8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences
Instead of using Software Update, you could try getting Big Sur from the App Store.
How to download and install macOS - Apple Support
The suggestion of an Ethernet cable to the router might be a good idea. That Mac doesn't have a built-in Ethernet port, so you'd need a hub or adapter. An alternative might be to plug in the laptop close to where your WiFi router is, to give it the best WiFi signal strength possible.
I have the same model MacBook Air.
Which version of Big Sur do you currently have running? I presume that when you say you want to update/upgrade to the latest version you mean the latest version of Big Sur, not the latest version of MacOS. Is that correct?
Try while in Safe Mode.
Upgrade the system software to be
