Why is it saying my camera has an unknown part when it’s never been serviced and I bought it brand new?

This same message can appear if the iPhone detects that there may be a problem with the camera.

Make an appointment at the Apple Store or take the phone to an authorized Apple Service shop to let them run some checks on the phone.

You can use the link below to find authorized Apple Service in your area.

Find Locations

It may be failing. Get an appointment at an Apple Store for an evaluation.