It says not connected to internet..but I can browse the net freely

Cannot update..when I click install now it says not connected to the internet..But I can freely browse the internet using this iPhone 7 and was able to submit this question.

iPhone 7, iOS 15

Posted on Jul 1, 2023 06:01 PM

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Question marked as Top-ranking reply

Posted on Jul 1, 2023 06:07 PM

The phone cannot connect to the update server over the Internet for some reason.


VPN, anti-virus, an old incomplete installation, an old beta profile, a MDM profile will all prevent a connection to the update server over the Internet.


Work through this Apple Support document. The answer is very likely in there somewhere.


If your iPhone or iPad won't update - Apple Support






1 reply
Question marked as Top-ranking reply

Jul 1, 2023 06:07 PM in response to Gill1919

The phone cannot connect to the update server over the Internet for some reason.


VPN, anti-virus, an old incomplete installation, an old beta profile, a MDM profile will all prevent a connection to the update server over the Internet.


Work through this Apple Support document. The answer is very likely in there somewhere.


If your iPhone or iPad won't update - Apple Support






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It says not connected to internet..but I can browse the net freely

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