Can't save files to Files on iPhone

Question

Level 1

22 points

Can't save files to Files on iPhone

Hi,

I have a problem saving files to Files on my iPhone.

For instance, when browsing Safari, I open a PDF file, press the "Share" icon and select Files in order to save the PDF to a certain folder. What happens then is that I can browse the files and folders on my Files app, but the "Save" button is grayed out (as can be seen in the attached screenshot).

Sometimes, after waiting a few seconds, it turns blue, and then saving is enabled (the waiting is also frustrating and I don't understand why it is needed, but that's a smaller problem). But sometimes, waiting does not help and I can't save the file at all.

Any ideas for solutions?

iPhone 13 mini

Posted on Jul 1, 2023 12:55 AM

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Answer 1

Top-ranking reply

Mtphilip

Level 1

20 points

Dec 29, 2023 9:20 AM in response to astromamo

Had the same issue - solved it by removing a device policy from my company which was restricting some functionality.

Settings > General > Device policies

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Answer 2

Jan 22, 2024 2:00 PM in response to astromamo

SOLVED - I had this problem for the longest time. If your phone is synced with iCloud. Log into iCloud and create a folder. After clicking on Save to Files on your phone, and BEFORE giving it a name and clicking the save button... click in the Search field and locate your folder you created, then give it a name and click save. After that, the phone will know to save everything to the new folder! I hoped this helps your situation!

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Answer 3

Sep 26, 2023 10:54 AM in response to astromamo

Save to Books is not the right answer - I was able to save PDFs to Files before iOS 17.

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Answer 4

Nov 4, 2023 12:07 PM in response to sharkinstx

Same…no one seems to be talking about this issue outside this form. Haven’t found a solution, have you?

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Answer 5

Nutrinox

Level 1

12 points

Nov 12, 2023 4:53 PM in response to astromamo

I cant share PDF from safari to Books in iPhone 15 PLUS ios17. But the same process works on my mini iPad ios17. It then iCloud syncs to my iPhone. Is there a bug here?

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