cannot reply to emails or messages using my Mail app and Text app.

Recently I cannot reply to emails or messages using my Mail app and Text app. The only way I can respond to emails is by logging in using my .com account. I am a Spectrum customer with a roadrunner account.

Posted on Jun 28, 2023 06:27 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2023 12:05 AM

If you can't send an email on your iPhone, iPad or iPod touch

  1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
  2. Make sure your device is connected to the Internet.
  3. Check with your email service provider to find out if there's a service outage.

More items...


If you can't send an email on your iPhone, iPad or iPod touch ...



  1. For iPhone to Apple Devices --> Activate iMessage
  2. For sending (iPhone to non-Apple Devices )
    1. Photos/Videos/Files--> Get MMS enabled by your Carrier. Apple Inc does not provide MMS services.
    2. Texts - Get an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



To activate iMessage and FaceTime using your Phone number


First, check to know whether you have an SMS plan enabled at least for One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS*** Only)


If you can't turn on or sign in to iMessage or FaceTime - Apple ...



*** You may not have an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



You need MMS enabled by your carrier. and in your Settings. See the Pic below


1 reply
Question marked as Top-ranking reply

Jun 29, 2023 12:05 AM in response to JudyZB

If you can't send an email on your iPhone, iPad or iPod touch

  1. When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. ... 
  2. Make sure your device is connected to the Internet.
  3. Check with your email service provider to find out if there's a service outage.

More items...


If you can't send an email on your iPhone, iPad or iPod touch ...



  1. For iPhone to Apple Devices --> Activate iMessage
  2. For sending (iPhone to non-Apple Devices )
    1. Photos/Videos/Files--> Get MMS enabled by your Carrier. Apple Inc does not provide MMS services.
    2. Texts - Get an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



To activate iMessage and FaceTime using your Phone number


First, check to know whether you have an SMS plan enabled at least for One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS*** Only)


If you can't turn on or sign in to iMessage or FaceTime - Apple ...



*** You may not have an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



You need MMS enabled by your carrier. and in your Settings. See the Pic below


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cannot reply to emails or messages using my Mail app and Text app.

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