airpods pro noise cancellation not working

Hi stuartrich,

The best steps to take for this issue with your AirPods Pro can be found here: If Active Noise Cancellation isn't working as expected on your AirPods Pro - Apple Support

If Active Noise Cancellation isn't working as expected on your AirPods Pro

Follow these steps.

1. Make sure that you have the latest software on your connected iPhone, iPad, iPod touch, or Mac.

2. Put both AirPods Pro in your ears and check that Active Noise Cancellation (ANC) is turned on.

3. Clean the mesh located on the top of your AirPods Pro. Sometimes Active Noise Cancellation can be affected if debris or earwax builds up in the area shown below.

4. If this happens, you might experience: 

* A loss of bass sound

* An increase in background sounds, such as street or airplane noise

5. If Active Noise Cancellation still isn't working as expected on your AirPods Pro (1st generation), refer to AirPods Pro Service Program for Sound Issues.

We hope this helps!

Take care.