Cannot reset security questions. We do not have sufficient information to reset your security questions.

Hey Raicya,

This doesn't work either....it is an infinite loop. at Step 5 when I tried to reset the security questions it would again get "we don't have sufficient information to reset your security questions".

What else can I do...

What does: we don't have sufficient information to reset your security questions mean?

If you are seeing this 'Cannot Reset Apple ID Security Questions' message means that you didn't provide the correct details to prove who you are.

See this Apple article: 

If you forgot the answers to your Apple ID security questions

If you forgot the answers to your Apple ID security questions - Apple Support

👉Scroll to Reset your security questions

1. Go to iforgot.apple.com.
2. Enter your Apple ID, then select Continue.
3. Choose the option to reset your security questions, then select Continue.
4. Enter your Apple ID password, then select Continue. 
5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 

After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.

You need to set up two-factor authentication or contact Apple's Account Security team. To reach them, click here or here and pick a method; if you can't use any of those listed, choose one from this link.

(240904)

Hello,

Try the directions in the article If you forgot the answers to your Apple ID security questions - Apple Support for resetting your security questions:

"Reset your security questions

1. Go to https://iforgot.apple.com/ .

2. Enter your Apple ID, then select Continue.

3. Choose the option to reset your security questions, then select Continue.

4. Enter your Apple ID password, then select Continue.

5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.

6. Choose new security questions and answers and select Continue."

Note that Apple labeled this article as "archived", which means it has not been updated since December, 2021 and may contain outdated information.

If you get a message about not having 'sufficient information', you will not be able to reset your security questions this way.

The article: About your Apple ID email addresses - Apple Support is updated and it implies you can use a rescue email (if you set one up -- if you did not, it is too late to do that now) to reset your questions: "If you ever forget your security questions, you can use your rescue email address to reset them. We also send any account security-related notifications to your rescue email address." How you do this exactly is not clear and my research into this reveals it may depend upon your region. Here is one possible way (from: https://www.alphr.com/we-do-not-have-sufficient-information-to-reset-your-security-questions/ ) but I have not tested it beyond the first step since I do not want to experiment with my account. ;-).

1. Visit this page and enter your Apple ID -->.https://iforgot.apple.com/password/verify/appleid

2. Enter your rescue email address and have a verification email sent there to reset your password.

3. Follow the link in the email to reset.

If you cannot get any of the above to help with resetting the security questions then realize that several years ago Apple transitioned to using to two factor authentication instead of security questions. Apple has since been persistently encouraging users to switch to the newer security system and your only recourse may now be to try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"

If you can neither reset the questions, nor switch to two-factor authentication, you may well have lost any access to that account.

If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support

Yes, I solved it in my June 22, 2023 post. ;-)

hungugu wrote:

Hey Raicya,

This doesn't work either....it is an infinite loop. at Step 5 when I tried to reset the security questions it would again get "we don't have sufficient information to reset your security questions".

What else can I do...

What else can you do? Read my post. You may ultimately have to set up a new account, but check with Apple first.

Have you solved this?