reset my balance to $0.00

Hello Rodneymarcus1970!

You can purchase something of a greater value than the amount of credit you currently have, and the remainder will be charged to the payment method on file, or you can contact Apple Support, and ask them to zero the balance for you.

Your contacting Apple Support options appear below:

• Telephone: Contact Apple for support and service - Apple Support. 
• Online: Start your request online. 
• Chat: Live Chat with an Apple Advisor in Messages. 
• More Contact Info: Contact - How to Contact Us - Apple. 

I hope this is helpful. Good Luck!

"how to reset my balance to $0.00"

-------

How to Zero-Out the Balance:

Purchase something that is more than what is in your account. Or, contact an Apple Rep over-the-phone, requesting assistance, asking that they zero-out the balance.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :