Touch ID Magic Keyboard Not showing up in settings/can't setup Touch ID

Question

Touch ID Magic Keyboard Not showing up in settings/can't setup Touch ID

So I just got this Touch ID magic Keyboard to use with my 27" 2020 iMac on Ventura 13.4.1, I have tried everything from the Apple Support articles, and discussions and forums suggestions but nothing has helped. I have restarted with it plugged and not, shut down the same, forgot the device, etc but nothing. The keyboard itself works amazingly! But the Touch ID doesn't work and I can't set it up! It doesn't show up in my settings panel either! What should I do?

Posted on Jun 21, 2023 4:14 PM

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Answer 1

rkaufmann87

Level 10

148,236 points

Jun 21, 2023 4:39 PM in response to mjolairarc198

Brandon,

Touch ID will not work with your iMac. You did not read the system requirements for Touch ID prior to buying it which are:

System Requirements

Mac with Apple silicon using macOS 11.4 or later

Your iMac is Intel based so while the keyboard will work just fine, however as you have found out it does not support Touch ID.

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Answer 2

Jun 21, 2023 4:45 PM in response to rkaufmann87

Ahhhh Dang! That's what I was wondering! I definitely did Not read the specs for Touch ID! I really appreciate you giving me that info, haha saved me a lot of heartache trying to figure it out. @Apple I don't know if that's how I tag Apple, but you all should really allow for TouchID with Intel chip! Juss Sayin...

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Answer 3

H1290

Level 6

10,086 points

Jun 21, 2023 5:10 PM in response to mjolairarc198

Nope! Apple cannot be tagged. The only “tag” they see, is the one you leave here: Product Feedback - Apple

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Touch ID Magic Keyboard Not showing up in settings/can't setup Touch ID

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