Shared Albums not working on Mac OS

Hi

Shared Albums appear 'broken' on Mac OS. No new invites are working as expected, and updates to existing albums are not appearing. Working ok on other devices.

Is anyone else seeing this?

Appears to be a bug....

Running Mac OS 13.4.1

Posted on Jun 21, 2023 02:06 PM

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2 replies

Jun 21, 2023 02:13 PM in response to daniel195

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


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Shared Albums not working on Mac OS

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