My business is showing permanently closed?

I have an account with Apple Maps connect. all the hours are listed as 24 hours. But it's showing closed. I also dont see any of my yelp reviews. I have a lot.


Posted on Jun 20, 2023 03:07 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 06:28 PM

Apple is doing this to small businesses over and over again. And yes you can submit a correction, but if it keeps happening it's a problem. A client of mine has this problem, and has corrected it multiple times, only to have Apple change it back to being permanently closed. We've also had our hours changed to what they were 5 years ago. This is not a harmless mistake. It is causing real harm to real businesses. We've had customers call thinking we are closed. How many customers don't call and simply don't come. Please STOP harming small businesses, Apple. I am BEGGING you.


P.S. I am an Apple user - I have had Macs since the early 2000s, and purchased the first model of iPhone, and still have an iPhone. I've also owned an iPad and an iTouch in the past as well (I still have an old model iPad and iTouch, but haven't upgraded because I don't have need for them). I'm one of your early adapters, Apple. Please don't make me hate you just about the Maps app.

5 replies
Question marked as Top-ranking reply

Dec 8, 2023 06:28 PM in response to assuredheatingandair

Apple is doing this to small businesses over and over again. And yes you can submit a correction, but if it keeps happening it's a problem. A client of mine has this problem, and has corrected it multiple times, only to have Apple change it back to being permanently closed. We've also had our hours changed to what they were 5 years ago. This is not a harmless mistake. It is causing real harm to real businesses. We've had customers call thinking we are closed. How many customers don't call and simply don't come. Please STOP harming small businesses, Apple. I am BEGGING you.


P.S. I am an Apple user - I have had Macs since the early 2000s, and purchased the first model of iPhone, and still have an iPhone. I've also owned an iPad and an iTouch in the past as well (I still have an old model iPad and iTouch, but haven't upgraded because I don't have need for them). I'm one of your early adapters, Apple. Please don't make me hate you just about the Maps app.

Aug 1, 2023 09:44 AM in response to assuredheatingandair

Hi... Are you still having the same issues? I was told by one of the Apple Business Connect support reps that they changed my listing to Permanently Closed due to the fact that I do not have a storefront. I told them I am a photographer with a home studio where clients can come to be photographed. But they said that doesn't count as a store. Meanwhile, there is another photographer less than 1/4 mile away in the same neighborhood who is listed with hours, and with Yelp links. <<shrug>>

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My business is showing permanently closed?

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