Water intrusion. iPad Face ID

I have an ipad pro that had slight water intrusion from rain. Face ID is not working. Any thoughts?


Posted on Jun 18, 2023 10:06 AM

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Posted on Jun 18, 2023 10:11 AM

Water and electronics do not make happy bedfellows. Your iPad is not designed to be water resistant. While it may survive being splashed with water if immediately dried, it will almost certainly suffer irreparable damage if it becomes wet or is submerged.


You would be best advised to take your iPad along to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad. If repair isn’t possible, the iPad can be responsibly recycled - and you’ll be in the best possible place to explore possible replacement:

Genius Bar Reservation and Apple Support Options - Apple

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Question marked as Top-ranking reply

Jun 18, 2023 10:11 AM in response to Ssg2

Water and electronics do not make happy bedfellows. Your iPad is not designed to be water resistant. While it may survive being splashed with water if immediately dried, it will almost certainly suffer irreparable damage if it becomes wet or is submerged.


You would be best advised to take your iPad along to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad. If repair isn’t possible, the iPad can be responsibly recycled - and you’ll be in the best possible place to explore possible replacement:

Genius Bar Reservation and Apple Support Options - Apple

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Water intrusion. iPad Face ID

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