HomePod failed in setup #301014

Try this I found on a different help site

Go to “Media and Purchases” in your name settings on your iPad or iPhone using for setup.

SIGN OUT of ITunes. Then go to Homepod setup. Choose skip ITunes for now. This time when you enter your password it won’t blow up. It will update and configure. Takes a while.

this worked when nothing else did.

THANK YOU SO MUCH Sniper197!!!!! This is the ONLY suggestion that worked for me after trying everything. I can't thank you enough. God bless the brilliant peeps in this community! All the best and then some!

I have the same issue. I've just gotten a replacement HomePod from Apple as the first one died. Now I can't set it up either. I have follow all the steps outlined above. This has been a terrible experience with this product.

Thank you for the Answer Sniper197, this solved my issue!

Hey there Huy6789,

Thanks so much for using Apple Support Communities.

We want to help you get your HomePod set up without any further issues. This link offers some great troubleshooting, and we want to make sure you've covered all of these If you can't set up HomePod or HomePod mini:

"If you have a different HomePod setup issue

Check if you can set up your HomePod after each step:

1. Forget the Wi-Fi network on your iPhone or iPad, then reconnect to the network.
2. Make sure your iPhone or iPad has the Home and Apple Music apps. If you deleted these apps, go to the App store, search for the apps, and tap the Redownload button .
3. Turn on Bluetooth in the Settings app.
4. In the Settings app, tap [your name] > Password & Security and turn on Two-Factor Authentication.
5. In the Settings app, tap [your name] > iCloud and turn on Passwords and Keychain.
6. If you previously added accessories to the Home app, sign in to iCloud on your iPhone or iPad with the Apple ID that matches your home owner ID. To check your home owner ID, open the Home app, tap the More button , tap Home Settings, then tap your name.
7. If you previously added accessories to the Home app, connect your iPhone or iPad to the same Wi-Fi network as your accessories. To check which Wi-Fi network your accessories are connected to, open the Home app, tap an accessory, tap the Settings button , and scroll down to Wi-Fi Network."

If the issue continues, go ahead and reach out to Apple directly by heading here: Get Support. This will let you work directly with an AppleCare Advisor who can get some more information and go over any available troubleshooting options from here to get this resolved.

We hope this does the trick for you!

Cheers.

Glad to hear it worked. Do you happen to remember how to do it? I’d like to try it before calling customer service.

Omg. I’ve spent like 4 hours with Apple Genius Bar and on their support phone line and nothing worked except the info you provided. Geez. Now can I re-sign into iTunes?

Make sure that your home network is not set up for client isolation and that your iPhone is not using the private address feature on your own network. This should allow the iPhone and HomePod to communicate over your wireless network during setup.

tt2

Thanks for the reply. Turns out I just needed to do a factory reset to force a software update. This fixed my problem. Apple customer service talked me through and helped me while I was on the phone. This was a great outcome and great customer service

EddieAlfred wrote:

how to do a factory reset to force a software update？

See Reset HomePod - Apple Support.

tt2

Glad to hear it worked out. 🙂

tt2

how to do a factory reset to force a software update？

I have the same issue, how to fix it?

I have also reset my homepod, but till kow its not working.