Apple Music not working with CarPlay

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Level 1

5 points

Apple Music not working with CarPlay

I have a issue where apple music is not working correctly with CarPlay.

Sometimes songs play fine, sometimes I get first 15 seconds and then the song wont continue and sometimes a song just wont play. And sometimes Apple Music freezes at random times where nothing is usable.

I have tried following things:

1) Disabled bluetooth and used wired CarPlay instead of wireless.

2) Restarted phone

3) Tried different settings on music quality

4) Some other random "solutions" I have found on the internet regarding this issue.

And nothing works. I can also say that it is not a cars issue, because I have tried it in multiple different cars and the issue still remains.

I'm on the latest iOS version (16.5) and also there are no issues with data connectivity or download speeds as well.

iPhone 14 Pro

Posted on Jun 13, 2023 3:34 AM

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Answer 1

Aug 11, 2023 12:43 PM in response to kaurruudus

SAME! My CarPlay does work, it is just not "registering" when I plug my phone in. Instead of automatically reading my phone and connecting to CarPlay, it is showing it is only playing music via my USB port. I have an iPhone 12 Pro Max and drive a 2017 Audi A4.

I have tried:

Confirmed with dealership USB port was working correctly
Confirmed with dealership all of the software was updated on my car
Purchased several Apple Certified lightning cable from the Apple Store
Reset the network on my phone
Completely deleted my phone back to factory settings and restored from a backup
Deleted CarPlay from my Car/Phone and started over from scratch
Checked the Screen Time/Content Privacy Restrictions
Confirmed car's infotainment system menu was enabled
Sent in a video / photo to Apple Help Desk showing it is not registering my phone, but will allow ApplePlay from any other phone that is not on 16.6

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Answer 2

kaurruudus Author

Level 1

5 points

Jun 15, 2023 12:10 AM in response to ace1018

1) Not the issue, also has happened in multiple cars.

2) CarPlay itself works.

3) Does not solve anything.

4) Is on, does not solve anything

5) CarPlay itself works.

6) Tried that, did not work

7) Should be up to date - also issue is happening different cars. So probably not a cars issue.

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Answer 3

kaurruudus Author

Level 1

5 points

Jun 15, 2023 4:52 AM in response to kaurruudus

I also tried other streaming services and those did not seem to have that issue.

But this problem seems to be in combination with Apple Music and CarPlay because when I'm listening to music on earphones I have not had that issue.

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Answer 4

ace1018

Community Specialist

Jun 14, 2023 1:55 PM in response to kaurruudus

Hello kaurruudus,

We'd be happy to get you headed in the right direction. If you need help with CarPlay we recommend trying to resolve the issue by following the steps here: If you need help with CarPlay - Apple Support

If you need more help, recommend reaching out to Apple Support: Get Support

Thanks.

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Apple Music not working with CarPlay

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