Hi, It's has been 3 weeks that whenever I close the lid, the screen always gets stuck once I open it again. The track pad, keyboard and mouse all became frozen. The computer became totally unresponsive unless I turn off the power. I've tried safe mode and had the same issue.
Does anyone know how to solve this problem? Thanks.
MacBook Air, macOS 13.4
Hi 90sdaph,
Thanks for posting in Apple Support Communities.
We understand your Mac isn't responsive. You can check the health of the disk and depending on the results, you may need to reinstall MacOS.
If your Mac is stuck on this screen or keeps restarting
If startup never progresses beyond an Apple logo or progress bar:
1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
2. Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
3. Turn your Mac back on.
4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables.
5. Turn your Mac back on.
6. If the issue persists, once again press and hold the power button until your Mac turns off.
7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
8. If the issue persists, reinstall macOS from macOS Recovery.
If you need help, contact Apple Support.
You can find these steps in If your Mac starts up to an Apple logo or progress bar - Apple Support.
Regards.
MacBook Air freezes after the lid is closed
