iCloud Connection Error

Hi there. When I try to log in into iCloud - "iCloud encountered an error while trying to connect to the server." The problem is not in the username or password. Any suggestions?

iPhone 14 Pro, iOS 16

Posted on Jun 3, 2023 10:08 PM

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5 replies

Jun 3, 2023 10:17 PM in response to pavlovp

pavlovp Said:

"iCloud Connection Error: Hi there. When I try to log in into iCloud - 'iCloud encountered an error while trying to connect to the server.' The problem is not in the username or password. Any suggestions?"

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Troubleshooting Apple Server Errors:

There is an error connecting to Apple's server. So, troubleshoot the iPhone's WiFi.


Troubleshooting iPhone WiFi:

A few thoughts to try:

A few thoughts, from what you've already tried...

I. Start Here: If your iPhone, iPad, or iPod Touch won't Connect to a Wi-Fi Network - Apple Support


II. Clear the Temporary Internet Files:


III. Force Close All Apps:

An app may not be responding. So, close all apps. Hold you finger down on the Bottom-left cornet. As you swipe to the top-left corner, the apps will pop up. Then, close all of these open apps, by sweeping up quickly for all apps.

Jun 3, 2023 10:26 PM in response to pavlovp

pavlovp Said:

"iCloud Connection Error: I’m a new apple user. I’m trying to use the iCloud, Apple Pay etc. but can’t log in… this error appears.I’ve tried through cellular data but same.."

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Getting a Server Connection to Go Through:

I'm sure being a new Apple User would play no role in this. So, if another above works, then contact Apple Support. What happens when you try using another device? Does that work?


Contact Apple Support:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Apple Support Contact Us Info:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Jun 3, 2023 10:16 PM in response to pavlovp

pavlovp Said:

"iCloud Connection Error: Hi there. When I try to log in into iCloud - 'iCloud encountered an error while trying to connect to the server.' The problem is not in the username or password. Any suggestions?"

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Troubleshooting Apple Server Errors:

There is an error connecting to Apple's server. So, try again later on.


What Exactly are you Trying to do?

If looking to update, try doing so through use of a computer. See my user tip: Update your iPhone Using a Computer - Apple Support

Sep 4, 2023 04:25 PM in response to pavlovp

I FIGURED IT OUTTTT! i have been dealing with this for 6 months. TURNS OUT my router had a firewall setting on called "Enable SPI Firewall", so i unchecked this and icloud.com finally worked on my windows PC. i found this setting on the website page that has direct access to my router settings and status. specifically http://tplinkwifi.net/ but thats my brand of router. hope this helps!!

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iCloud Connection Error

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